In response to a complaint, on October 20 and 21, 2021, PHMSA's investigators conducted a compliance inspection pursuant to 49 U.S.C. § 5121 and 49 C.F.R. § 107.305. PHMSA's investigators reported alleged violations of the HMR. Accordingly, the matter was referred to PHMSA's Office of Chief Counsel for review, with a civil penalty of $950, as referenced in the ticket. In response to the exit briefing. Respondent provided evidence of its registration, a copy of a retained shipping paper, and developed procedures and training materials for acceptance of shipping papers. Documentation of these corrective actions justifies assessing a civil penalty of $760.