The Way It Used To Be
Removing One-Call Handbook from Mailbox
Public Education

49 Code of Federal Regulations (CFR) Sections 192.616 and 195.440 required operators to establish a continuing educational program to enable customers (gas only), the public, appropriate Government organizations, and excavators to recognize and report a pipeline emergency. The educational program was required to be conducted in English and in other languages commonly understood by a significant number and concentration of non-English speaking population in the operator's area. These regulations have been replaced by the requirement for pipeline operators to establish a public awareness program following the guidance in API RP 1162. All of the stakeholder audiences in the old version of the regulations, i.e., customers (gas only), the public, Government organizations, and excavators, are included in API RP 1162.

 
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